AI receptionist for contractors: answer job calls while you're on the tools

It's 11 pm on a Tuesday in January. You're finishing a boiler swap that overran, your hands are covered in flux, and your phone buzzes in your jacket on the van seat. By the time you look, it has stopped. No voicemail. Somewhere across town, water is coming through a kitchen ceiling, and that householder is now ringing the next number on the search results page.

That is the problem an AI receptionist for contractors is meant to solve. Not the polished front-desk problem of an office, but the specific one of a trade: the person who does the work is also the person who answers the phone, and they can't do both at once. This page goes through the calls a trades business gets, which of them an AI can deal with properly, which it can't, what setting one up involves alongside the job software you already use, and what the numbers look like with the assumptions spelled out.

What an AI receptionist for contractors actually does

Strip away the marketing and it's simple. Calls you can't answer are forwarded to a phone number that a voice AI picks up. It talks to the caller in a natural voice, works from information you've given it (your services, prices, service area, opening hours, what counts as urgent), and it can do a handful of concrete things during the call: look up an answer, save the caller's details as a lead, check free slots in a diary and book a visit, or cancel one.

Klugon's AI receptionist does those things on the phone, and the same assistant can work on WhatsApp and a chat box on your website. Every call appears in your Klugon inbox afterwards with the caller's details and what the AI said and did, so when you get back to the van you can see what's waiting.

What it does not do matters just as much for a trade, so it's worth being blunt from the start:

• It can't put a caller through to you. There's no live transfer. When something needs a person, the AI flags it for your team, and if you've connected Slack or Zapier, those get a notification. More on how that plays out with emergencies below.
• It doesn't ring anyone back or send text messages. No outbound calls, no SMS of any kind.
• It doesn't send booking confirmations or reminders. The customer is told the booking reference in the call or chat itself, and that's it.
• It doesn't record calls. You see the conversation in the inbox, not an audio file.

If any of those is a deal-breaker for how you work, better to know now. For most trades the real value is simpler: a caller who would have hung up on your voicemail instead gets a sensible conversation, leaves their details and the job, and often books a slot to have you come and look.

For a broader look at how the phone side works, see the page on the AI phone receptionist.

The calls a trades business gets

Before deciding what an AI should handle, it helps to sort your calls honestly. Most trades firms, if they kept a tally for a fortnight, would find the calls fall into a few clear groups.

New job enquiries

These are the ones that pay the bills, and the ones a missed call costs you. A new customer wants a price, wants to know whether you cover their area, and wants to know when you could come. Typical examples:

• "Can you quote for a new bathroom?"
• "My boiler's making a banging noise, can someone look at it this week?"
• "Do you do EICRs for landlords?"
• "How much to fit an outside tap?"
• "Can you give me a price for a fortnightly garden tidy?"
• "My car's due an MOT next month, have you got anything on a Saturday?"

Most of these callers are ringing three or four firms. The one that answers, sounds organised and gives them a time usually wins, often before price comes into it.

Emergencies and urgent call-outs

Burst pipes, no heating with a baby in the house, a tripping consumer unit, a smell of gas, a car that won't start on the drive, a flooded utility room before tenants move in. These callers want someone now. They are also the calls an AI is least able to settle on its own, because the answer is "a person needs to decide whether they can come", and that person is you. We give these their own section further down.

Existing customers chasing

"Are you still coming at two?" "Did you get the part?" "When will the invoice be through?" "The tap you fitted is dripping again." These calls are a big share of the phone traffic in most firms and they're tiring precisely because they interrupt work you're already doing for someone else. Some of them an AI can answer from what you've told it (your hours, how long parts usually take, your guarantee terms). Many of them need you, because only you know whether the part came.

When the phone rings in a trades week

The pattern is roughly the same across most trades, and it's the opposite of when you're free to talk:

• Early morning, before eight, as people discover overnight problems or want to catch you before you start a job.
• Mid-morning to early afternoon, the busiest stretch for enquiries, when you're deepest into the day's work.
• Early evening, once people are home from work and finally have time to sort out the leak they noticed at breakfast.
• Sunday evening, when homeowners plan their week and realise the boiler service is overdue.
• After a cold night or a storm, when everything arrives at once.

The hours customers most want to talk are the hours you're working. That's the whole case for having something answer the phone, whatever you choose.

Seasonality across the trades

Trades work comes in waves, and the waves differ by trade. Planning for them matters more than any single feature, because the week you most need the phone answered is the week you have least time to set anything up.

Two things follow from this table. First, your AI's knowledge needs updating with the season: what's in stock, how far out you're booking, whether you're taking on new maintenance customers. Second, the peak is exactly when an AI earns its keep, because the calls don't stop just because you're fully booked. Telling a caller honestly "we're booking three weeks out for non-urgent work" and taking their details still beats them ringing out.

What the AI handles for a trades business

This is where an AI receptionist for tradesmen either works or doesn't. It works when the job of the call is to gather information and fix a time. It struggles when the job of the call is a judgement only you can make.

Quote requests

A quote request on the phone is mostly a set of questions. You know the ones. What's the job? Where is it? How old is the boiler, and what make? Is it a combi? Is the property tenanted? Has anyone else looked at it? When are you free?

You write those questions into the assistant's custom instructions, per type of job, and it works through them with the caller. At the end it saves the caller's name, phone number, email if they give it, and notes covering the job and the answers. That becomes a lead in Klugon. If you've connected Slack or Zapier (both need a Business plan or above), each new lead is posted there too, so you can see it on your phone between jobs.

What it can't do is price a job it hasn't been told how to price. If you have fixed prices for common work (fitting an outside tap, a boiler service, an EICR for a two-bed flat, an MOT), put them in the knowledge base and the AI will quote them. For everything else, its job is to collect the details and either book a visit to look or tell the caller when to expect to hear from you, in words you've approved.

Booking site visits around travel

Klugon has its own booking calendar, and the AI can check free slots in it and book them during a call or a chat. For a trade, the useful settings are:

• Services with their own lengths. "Quote visit, 45 minutes." "Boiler service, 1 hour." "End-of-tenancy clean, 2-bed, 4 hours." The AI only offers slots that fit the length.
• A buffer after each booking. This is your travel time. Set a 30-minute buffer and the AI won't book a quote visit in Headingley straight after one finishing in Wakefield at the same minute.
• Minimum notice. If you don't want someone booking a visit for 40 minutes' time, set the notice to a day.
• How far ahead. Stop people booking six months out for a job you can't commit to.
• Closed dates. Holidays, trade shows, the week you're on a big refurbishment.
• Staff. If you have more than one engineer or cleaner, each can be set up with their own bookings, and the AI checks each person's diary separately.

The AI books into Klugon's calendar using your opening hours, service lengths and staff. It can also check a Google, Outlook or Apple calendar for busy times, after you've set that up (Business plan and above), but don't treat that as a fully automatic two-way sync. The details are on the AI appointment booking page.

On the phone, the AI can book and cancel, but not move an appointment; a caller who wants to reschedule should be told to cancel and rebook, or that you'll sort it. On WhatsApp and web chat it can reschedule too.

Photos on WhatsApp, and the honest limit

Trades customers love sending photos. A picture of the boiler's data plate, the fault code on the display, the damp patch, the rotten fence panel or the cracked screen saves a wasted trip, and WhatsApp is how most of them would rather send it.

Klugon can run your assistant on WhatsApp, using your own WhatsApp Business number through Meta's Cloud API. That takes some setup on Meta's side (a Meta app, your number's ID and an access token), and each connected WhatsApp number costs $19 a month on top of the plan. Social Starter connects one number, Business up to 3 and Scale up to 10, and every number is answered by the same assistant setup.

The limit you need to know is this: the AI can't look at photos. When a customer sends one, the conversation records that an image arrived, but the assistant can't read it, and the picture isn't shown in Klugon's inbox. So the AI's job with photos is to ask for the right ones and send them somewhere you'll actually see them. In practice that means writing an instruction like: "For boiler faults, ask the customer to send a photo of the data plate and the fault code to our office WhatsApp, 07700 900218." The AI then asks for exactly the shots you need, and they land on a phone you check. It's a step more awkward than it could be, and we'd rather you knew that before you set it up than after. The WhatsApp AI chatbot page goes into the WhatsApp setup in more detail.

Within Meta's 24-hour window after a customer's last message, you can also reply on WhatsApp yourself from the Klugon inbox.

Prices, call-out fees and service area

The questions every trade answers twenty times a week are the easiest to hand over:

• What's your call-out charge? Is it different at night or at weekends?
• What's your hourly rate, and is VAT on top?
• Do you cover my postcode?
• Do you charge for quotes?
• Do you do landlord certificates?
• What makes of boiler do you work on?
• Are you Gas Safe registered? NICEIC? What's your registration number?
• Do you take card? Do you want a deposit for materials?
• How long is your guarantee on workmanship?

Write these into the knowledge base in your own words. You can upload a PDF or Word document with your price list and terms, paste text directly, or have Klugon read a page of your website. The AI searches that material before answering, and when it doesn't have an answer it should say so and take a message rather than guess. It's sensible to check the inbox in the first weeks for questions it couldn't answer well; the Insights page lists "questions without a good answer" so you can fill the gaps.

Existing customers chasing a job

The AI can answer the general version of these calls and cancel a booking made through it. It can't say whether a specific part has arrived or whether you're running late, so the honest script is "I'll pass that to the team", with the details saved as a lead.

Emergencies: what the AI can and can't do

This is the section to read twice, because it's where the gap between what you'd like and what any AI phone service should do is widest.

The ideal, for a plumber, is obvious: the AI picks up a burst pipe call at 11 pm, decides it's real, and puts the caller straight through to whoever is on call. Klugon can't do that. There is no live call transfer. The AI can't dial you, can't bridge the call to your mobile and can't send you a text. If you've seen that promised elsewhere for Klugon, it was wrong, and we've taken it out.

What it can do, done properly, is still useful.

What happens on an emergency call

1. It recognises the emergency from rules you write: "These count as emergencies: water leaking and not stopping, no heating or hot water where someone in the house is elderly, very young or unwell, any smell of gas, any sparking or burning smell from electrics."
2. It gives the caller the safety steps you've approved, word for word. For a leak, that's where the stopcock usually is and to keep away from electrics near the water. For a smell of gas, it's to leave the property and ring the National Gas Emergency Service on 0800 111 999 straight away, which is the advice the gas networks give, for example on SGN's "smell gas" page.
3. It takes the details: name, number, address and postcode, what's happening and what they've done so far.
4. It saves those details as a lead, with a clear marker such as "EMERGENCY" at the start of the notes. On a call, that saved lead is the dependable signal, so make it a rule in the instructions. If you're on a Business plan or above with Slack or Zapier connected, the new lead is posted there within moments, and Slack's own phone app can notify you.
5. It tells the caller honestly what happens next. This is the bit you decide in advance. If you run an on-call mobile, the AI can read that number out and suggest the caller rings it now; the caller makes that call, not the AI. If you don't do night call-outs, it should say so plainly, take the details for the morning and, for anything dangerous, point them to the emergency service that can help tonight.

That last step is the one most firms get wrong when they first set this up. An AI that says "someone will call you back within 15 minutes" when nobody is watching Slack at midnight is worse than voicemail, because the caller stops looking for someone else. Only promise what a person on your team will actually do.

Routing alerts to where you'll see them

Slack posts new leads, bookings and handovers to a channel you choose. Zapier receives the same events and can pass them on to other apps; anything after the handoff to Zapier runs in Zapier, not Klugon, so test the whole chain before you rely on it at 2 am. Klugon doesn't send email or push alerts to you itself.

The Slack integration page and the Zapier integration page cover the setup.

What the AI must never do in an emergency

• Diagnose a gas, carbon monoxide or electrical fault, or tell someone it's safe to carry on using an appliance.
• Talk anyone through work on a gas appliance, a consumer unit or anything else that needs a qualified person.
• Promise a time of arrival you haven't agreed.
• Argue with someone who says it's an emergency when your rules say it isn't. Take the details, flag it, and let a person decide.

Write those as explicit instructions. "Never give advice on repairing gas appliances, meters or pipework; tell the caller this needs a Gas Safe registered engineer" is the sort of line that belongs in every heating firm's setup.

Calls the AI should hand over or not take at all

Beyond emergencies, there are calls in every trade that an AI shouldn't try to settle:

• Complaints about work you've done. A customer whose new shower is leaking into the ceiling below wants a person and an apology, not a chatbot's sympathy. The AI should take the details, flag it and say who will be in touch.
• Disputes about invoices and money. Same again. The AI can confirm your payment methods; it shouldn't negotiate.
• Insurance work. Claim numbers, loss adjusters and what the policy covers are for you and the insurer.
• Anything that turns on site conditions. "Can you move my boiler into the loft?" is a site visit, not a phone answer.
• Technical advice beyond your approved FAQs. It can say whether you work on heat pumps. It shouldn't tell someone what size they need.
• Callers who ask for a person. Some people won't talk to an AI. Let them leave their details and say you'll be in touch, and don't make them fight the system.

On WhatsApp and web chat, the AI can hand a conversation to your team: it marks it as needing a person, the inbox shows a "Needs a person" banner, and Slack or Zapier get notified. The AI isn't paused when that happens, so it will keep replying if the customer writes again; you reply from the inbox when you're free. On phone calls, rely on the lead with a clear note, as described above.

Two sample conversations

Both of these are samples written for this page. The businesses and people are made up, the phone numbers are from the range Ofcom reserves for drama, and neither is a recording. The AI voices Klugon uses are AI-generated.

Sample 1: a burst pipe at 11 pm (phone call)

A sample call. The business, Hartwell Plumbing & Heating, is made up.

What happened in Klugon: the call appears in the inbox. A lead was saved with Priya's name, number and the note "EMERGENCY: ceiling leak from bathroom above, stopcock off, LS6 4QT, wants tonight". Because Hartwell is on a Business plan with Slack connected, the lead was posted to their #jobs channel. Nobody was put through, nothing was texted, and the AI promised only what Hartwell's owner had written: an on-call number for the caller to ring, and a morning callback by a person.

Sample 2: a quote request on WhatsApp

A sample WhatsApp chat. The business, Brightline Electrical, is made up.

What happened in Klugon: the booking is in Brightline's calendar for the 45-minute survey service, with the buffer after it the owner set for travel. Tom's details are saved, and the conversation sits in the inbox showing that an image was sent. The confirmation Tom has is the message in this chat; Klugon doesn't send a separate confirmation or a reminder the day before, so if you want a reminder sent, that's something you or your job software would do.

Setup checklist for a trades business

None of this is difficult, but doing it in order saves you from a week of the AI saying "I'm not sure" to every caller.

Before you switch it on

1. Write your service list with lengths. Quote visit, survey, service, repair, each with how long you'd book it for.
2. Set your hours, slot interval, buffer, notice and booking horizon. The buffer is your travel time. Be generous.
3. Add staff if more than one person does visits.
4. Write your prices and fees in a single document: call-out charges by time of day, hourly rate, fixed prices for common jobs, VAT, payment methods, deposits for materials if you take them, guarantee terms.
5. Write your service area. Postcode districts are clearer than "about 20 miles".
6. Write your emergency rules and the exact safety lines you want said. Decide whether you give out an on-call number at night.
7. Write your quote questions per job type in the custom instructions.
8. Write the handover lines: what the AI says for complaints, invoices, insurance work and people who want a person.
9. Write a greeting that names the business and says it's an AI assistant. The default greeting doesn't mention that it's an AI, and for a trade, being upfront avoids awkward moments.
10. Pick a voice. There are ten to choose from.
11. Test it in the browser. During the 7-day trial you can't connect a phone number, so this is where you try your scripts. Ring it with the five calls you get most and see how it does.

Working alongside Jobber, ServiceM8 and Tradify

Many trades firms run their jobs through software such as Jobber, ServiceM8 or Tradify: quotes, job sheets, scheduling, invoices. Klugon doesn't book into those systems, and it isn't trying to replace them. Think of it as the front door: it answers, gathers details and books a first visit in its own calendar; your job software takes over once there's a job.

How you join them up depends on the tool:

• Jobber and ServiceM8 both have Zapier apps that can create a client or a job (Jobber can also create a request), as of October 2026. With a Klugon Business plan, you can send each new Klugon lead or booking to Zapier and have Zapier create the matching record. Test the field mapping with a sample lead before relying on it.
• Tradify: we couldn't find a Zapier app for it in October 2026, so plan on copying new leads across from the Klugon inbox or Slack by hand, or check Tradify's own integration options.
• One diary or two? The simplest honest set-up is to let Klugon's calendar hold first visits (quotes and surveys) only, and keep the actual jobs in your job software. Block out the days you're on long jobs as closed dates in Klugon, so it doesn't offer quote visits you can't make.

Getting calls to the AI

You don't need a new public number. Klugon gives you a dedicated number ($9 a month, after your trial ends), and you forward your existing number to it using your carrier's call forwarding. Most firms forward on "no answer" or "busy" during the day, so their own phone rings first, and forward everything out of hours. The guide to keeping your number with call forwarding walks through it. Number porting isn't supported. If you run your own phone system with a SIP trunk, you can point that at Klugon on the Business plan or above.

What it costs, worked through

Klugon prices are in US dollars, charged by card. The trial is 7 days with a card required; you're charged when it ends unless you cancel, and phone numbers can only be added after it. Full details are on the pricing page.

The plans a trades firm would look at

Paying yearly brings each plan down by 20%. Extra voice minutes beyond the allowance cost $15 per started 100 minutes.

For most trades firms the real decision is Starter or Business. Starter answers and books, but you'd have to open the inbox to see what came in. Business adds the Slack and Zapier alerts, which is what makes emergency flagging and joining up with Jobber or ServiceM8 work.

A worked example with the assumptions stated

These numbers are assumptions for a made-up two-person plumbing and heating firm, not data. Swap in your own.

• Calls a week: 45.
• Calls missed (on a job, driving, after hours): 12.
• Of the missed calls, new job enquiries: 5. The rest are existing customers, suppliers and sales calls.
• Of those 5, how many would have become a job if answered: 2.
• How many of those 2 you lose because nobody answered: say half; the other caller rings back or leaves a message. So 1 job a week.
• Average value of a new job: £280 (a mix of repairs, services and the occasional bigger install).

That's roughly £280 a week, or about £14,500 over a 52-week year, of work going to someone else. Your figure might be half that or double it. Invoca's 2026 home services benchmarks, drawn from calls to its US home services customers, found that 52% of callers to those businesses spoke with a person. It's one company's customer base, not a survey of UK trades, but it shows how normal missing a lot of calls is. The guide on missed calls and lost revenue works through the maths more slowly, with other sources.

On the cost side, using the same firm:

• Minutes: say 25 answered calls a week at around 3 minutes each, about 325 minutes a month. Well inside Starter's 1,000.
• Plan: Voice Business for the Slack alerts, $299, plus the $9 number: $308 a month.
• Break-even: if the AI saves even one job a month of average value, at today's exchange rates it has roughly paid for itself. If it saves none, you'll know within a couple of months from the inbox and can cancel.

Against a person or an answering service

A part-time office person costs wages, employer's National Insurance and pension, holiday cover, and still goes home at five. A staffed answering service usually charges per call or per minute and takes a message, which you still have to ring back. Both are good options for some firms. A person on the phone is better at judging an emergency and calming an upset customer than any AI. If your call volume justifies one, the AI receptionist vs human receptionist comparison sets out where each fits.

Compliance for trades businesses

An AI answering your phone speaks for your business, so the rules that apply to you apply to what it says. None of this is legal advice; if you're unsure, ask your trade body or a solicitor.

Gas Safe

By law, anyone carrying out work on gas appliances and fittings in Great Britain must be on the Gas Safe Register. Customers ask about it, and some want your registration number. Put it in the knowledge base so the AI can give it out, and say which of your engineers hold which categories if that matters (domestic boilers, cookers, commercial catering, LPG).

Equally important is what the AI must never do: talk anyone through gas work, suggest a fault is safe to live with, or book a gas job with someone who isn't registered for it. Landlords' annual gas safety checks are a steady source of calls; the AI can book the visit, but the checking and the record are your engineer's job.

NICEIC and electrical work

Many electricians are certified through a scheme such as NICEIC, which lets them self-certify notifiable work under building regulations rather than going through building control separately. If you're registered, say so in the knowledge base, with how customers can check. The AI can explain that a consumer unit change or a new circuit will come with the right certificate. It shouldn't decide whether a job is notifiable; that's a judgement for you.

Consumer rights: quotes, estimates and cancellations

Two pieces of law come up in trades phone calls more than people expect.

• The Consumer Rights Act 2015 says a service must be carried out with reasonable care and skill, and gives customers rights when it isn't. It also matters what you say: if the AI gives a price as a fixed quote, the customer can reasonably hold you to it. Teach it the difference you use between a quote (fixed) and an estimate (a best guess), and have it say "estimate" unless you've given it a fixed price for that job.
• The Consumer Contracts Regulations 2013 give customers cancellation rights, usually 14 days, for contracts agreed away from your premises, which includes in their home and over the phone or online. They also set what information you must give before the contract. In practice, the AI should book a visit and gather details rather than agree a contract on the call; the contract, with the cancellation information, comes from you with your written quote. If a customer wants work to start inside the cancellation period, that request needs recording properly, by you.

Data protection and telling callers it's an AI

The AI collects names, numbers and addresses, which is personal data. Klugon is operated by a German company under the GDPR, with transfers to its processors covered by standard contractual clauses as listed in its privacy policy. Your obligations as the business stay with you; the ICO's guidance for organisations is the place to check them. Klugon doesn't record call audio, which keeps one question simple.

Tell callers they're talking to an AI. Klugon's default greeting doesn't say so, so write your own that does. It costs nothing and it heads off the "am I talking to a robot?" moment.

How to tell whether it's working

Give it six to eight weeks, then look at:

• Calls answered by the AI, on the Analytics page, with minutes talked and average call length.
• Leads and bookings from calls you'd previously have missed.
• How many of those turned into jobs. Klugon doesn't track that for you; your job software or a simple tally does.
• Handovers and flagged emergencies, and whether someone acted on each one.
• Questions without a good answer, falling week by week as you fill the knowledge base.
• Complaints about the AI. A couple of people preferring a person is normal. A pattern means your scripts need work.

If, after two months, the jobs it brought in don't cover what it costs, cancel it. That's a better outcome than paying for something you don't check.

AI receptionist guides for each trade

The trades vary more than the label suggests. Each of these pages goes into one trade's calls, rules and seasons in detail:

• Plumbers, electricians and heating engineers: emergency call-outs, boiler breakdown season, landlord certificates and the quote visit.
• Garages and auto repair: MOT and service bookings, plate-month peaks, courtesy cars and "is my car ready?" calls.
• Phone and electronics repair shops: screen and battery quotes, walk-in versus booked repairs, and repair-or-replace questions.
• Gardeners and landscapers: maintenance rounds, the spring rush, design-and-build quotes and weather cancellations.
• Cleaners and laundries: end-of-tenancy cleans, regular domestic slots, keys and access, and collection times.

Frequently asked questions

Can the AI put an emergency caller through to me?

No. Klugon can't transfer calls. It gives the caller your approved safety steps, takes their details, saves them as a lead marked as an emergency, and, on a Business plan with Slack or Zapier connected, those get notified. If you run an on-call number, the AI can read it out so the caller rings it.

Does it book into Jobber, ServiceM8 or Tradify?

No. It books into Klugon's own calendar. On a Business plan you can send new leads and bookings to Zapier, which has apps for Jobber and ServiceM8 that can create clients and jobs. For Tradify, copy them across by hand.

Can customers send photos of the problem?

They can send them on WhatsApp, but the AI can't view photos and Klugon's inbox doesn't display them. Set the AI up to ask for the specific photos you need and say where to send them, such as your office WhatsApp number.

Will it give prices?

It gives the prices you put in its knowledge base: call-out fees, hourly rates and fixed prices for common jobs. For anything else it collects the details and books a visit or takes a message. Teach it to say "estimate" unless a price is fixed.

Do I have to change my phone number?

No. You forward your existing number to a Klugon number, which costs $9 a month and can be added once your trial has ended. Porting your number to Klugon isn't supported.

Can I try it before taking real calls?

Yes. During the 7-day trial you can talk to your assistant in the browser and test your scripts. A card is required to start the trial, and phone numbers can only be connected after it ends.

Does it tell callers it's an AI?

Only if your greeting says so. The default greeting doesn't, so write one that names your business and says it's the AI assistant.

What happens when it doesn't know the answer?

It should say so and take a message rather than guess. It answers from your own knowledge base, and the Insights page lists questions it couldn't answer well so you can fill the gaps.

Is it any good for a sole trader?

Often it's most useful there, because nobody else is answering while you work. Start on Voice Starter and check the inbox at lunch and in the evening; move to Business if you want Slack alerts.

The point of all this is modest: when you can't pick up, the person ringing still gets a straight answer, a booked visit or an honest "here's what happens next", and you get their details instead of a missed-call notification with no message. Set it up for the calls you actually get, keep the emergency promises to what you'll really do, and check the inbox.