Blog
Practical advice on answering every call, setting up an AI receptionist and getting more bookings.
Guides
After hours call policy: deciding what happens when you're closed
Write an after hours call policy for your small business: sort calls by urgency, choose who answers, cover bank holidays, and use our template.
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AI chatbot vs FAQ page: what a small business needs
AI chatbot vs FAQ page for a small business website, compared on cost, upkeep, SEO and customer experience, and how to use the two together.
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AI receptionist script examples you can adapt for your business
AI receptionist script examples for salons, trades, dentists, restaurants and accountants, with the instructions behind each one and sample calls.
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How to choose booking software for your business
How to choose booking software for a small business, with a checklist, the pricing models to watch, and questions to ask before you sign.
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GDPR call recording rules for small businesses
GDPR call recording rules in plain English for small businesses in the UK and EU, what to tell callers, and how AI phone answering changes the picture.
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How to add a Google Business Profile booking link
How to add a Google Business Profile booking link, what Google checks, how Reserve with Google differs, and which page to point the link at.
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AI receptionist handover to staff: what happens and how to do it well
How AI receptionist handover to staff works, what Klugon does on calls and in chat (no live transfer), and best practice for fast, reliable follow-up.
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Business phone greeting examples and how to write your own
Business phone greeting examples for main lines, after hours, holidays, voicemail and AI receptionists, plus how to write and test your own greeting.
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Keep your number: call forwarding to AI receptionist services, step by step
Call forwarding to AI receptionist services, step by step: keep your number, choose busy, no-answer or all-call diverts, use UK and US codes, and test.
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Multilingual phone answering: serving callers in their own language
Multilingual phone answering for small businesses: who your callers are, census data, the options from bilingual staff to AI, and what each one can't do.
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How to train an AI receptionist: what to teach it, in order
How to train an AI receptionist in an afternoon: business details, services and prices, FAQs, booking rules, handover rules, and how to test it properly.
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WhatsApp Business app vs API: a plain comparison
WhatsApp Business app vs API for small businesses, compared on cost, features, team use and automation, with Meta's October 2026 pricing changes.
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